This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://getjetstream.app (the “Site”).
When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We will never store any of your Salesforce metadata or record data on any of our servers unless explicitly requested by an action taken by you, the user. We may store names of Salesforce objects, fields, or other metadata temporarily in logs, but we will never persist this beyond our standard log retention policy of up to 1 year and will only use this data for the purpose of troubleshooting or other error identification.
We encrypt and store connection details to any Salesforce organization in our database so that you can utilize Jetstream to connect to your Salesforce org. We do not have access to or store your Salesforce password, and at any time you can revoke access to Jetstream through the Salesforce.com setup menu in the "Manage Connected App Usage" section.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to power our payment collection. We use Amplitude to track what parts of the application is used and in which ways to help make product decisions. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Refer to our data sub-processors for information about our vendors.
We will not sell your information to 3rd parties or provide your information to 3rd parties for any other reason.
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States.We will store information in our logs for up to 14 days. We will store information related to errors for up to 30 days.
The Site is not intended for individuals under the age of 13.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@getjetstream.app.