Jetstream Sub-Processors

This page provides a list of sub-processors that Jetstream uses to provide services to our customers. Our web-based application and desktop application have a different set of processors and different opt-in/opt-out capabilities.

Web-based version of Jetstream

Sub-Processor NameFunctionLocationOptional / Allow opt-out
AmplitudeTelemetryUnited StatesNo
CloudflareInfrastructureUnited StatesNo
CloudinaryImage hostingUnited StatesYes, this processor is only used if you add images while creating a support ticket.
GithubTicket trackingUnited StatesYes, this processor is only used if you file a support ticket.
GoogleFile storage, Page analyticsUnited StatesFile storage is opt-in only if you use Google Drive to save and read files. Google Analytics is not optional.
MailgunEmailUnited StatesNo
RenderInfrastructureUnited StatesNo
RollbarAutomated bug trackingUnited StatesNo
Salesforce.comApplication coreUnited StatesNo

Desktop version of Jetstream

Sub-Processor NameFunctionLocationOptional / Allow opt-out
AmplitudeTelemetryUnited StatesNo
CloudflareInfrastructureUnited StatesNo
CloudinaryImage hostingUnited StatesYes, this processor is only used if you add images while creating a support ticket.
GithubTicket trackingUnited StatesYes, this processor is only used if you file a support ticket.
GoogleFile storage, Page analyticsUnited StatesFile storage is opt-in only if you use Google Drive to save and read files. Google Analytics is not optional.
MailgunEmailUnited StatesNo
RenderInfrastructureUnited StatesNo
RollbarAutomated bug trackingUnited StatesNo
Salesforce.comApplication coreUnited StatesNo